| The City of Mountain View is now using a new 24/7 online system customer relationship management system, ASK MOUNTAIN VIEW, to provide an easy way to submit questions, concerns and compliments directly to the City staff person who can help you. Library questions, comments and purchase requests are all answered through ASK MOUNTAIN VIEW. Create your own username and password of any length and using any combination of letters and/or numbers. Neither user name nor password is case-sensitive. Suggest a Purchase 1. Before you make a suggestion for books, movies, etc. - Wait to request DVDs until they are released - most hit movies are ordered
- Check the Library Catalog, we may already have the item
- Check LINK+ to borrow from another library
2. To make a purchase suggestion click on the ASK MOUNTAIN VIEW button below. - In Section 1, Topics - select Library and then Suggest a Purchase.
- In Section 2, Request Type - Select Suggestion and fill in other fields.
- In Section 4, Login or Register - Do this to receive a response and/or you would like a hold placed. Create your own user name and password of any length and using any combination of letters and/or numbers. Neither user name nor password is case-sensitive.
- Click on Submit Request.
Why Register with ASK MOUNTAIN VIEW? By becoming a member of ASK MOUNTAIN VIEW, you can submit additional information and review the status of your request, 24 hours a day, 7 days a week, whenever it is convenient for you. The personal information you enter, like your address, phone number and comments will not be shared with anyone else. All Other Comments and Questions - Follow instructions for Suggest a Purchase above, except choose appropriate sub-topic and request type.
Phone Contact - During open hours you may call the following numbers directly. Please note that telephone services are not available on Sunday.
| General Information (Recording) | 650-903-6887 | | Administration | 650-903-6860 | | 24 Hour Automated Renewals* | 650-940-1015 | | Accounts and Renewals | 650-903-6885 | | Customer Services | 650-903-6336 | | Adult Services | 650-903-6337 | | Children and Teen Services | 650-903-6897 | | Dial-A-Story/Marque-Un-Cuento | 650-903-6771 | *Items that are overdue cannot be renewed with the 24 Hour Automated Renewal line. If there is a problem with the system, please call (650) 903-6885 during regular Library hours.
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