Mountain View Police Department
1000 Villa Street
Mountain View, CA 94041
Directions & Map
8 a.m. - 5 p.m. (Mon.-Fri.)
Walk-in Crime Reports:
7 a.m. - 7 p.m. (7 days)
Submit your questions, suggestions, compliments,concerns, or track your existing request online.
At present, Mountain View has no city ordinance prohibiting loud noise. The California Penal Code gives limited authority to enforce "disturbing the peace."
Many times the best way to resolve noise problems, or other neighborhood issues, is to create an open dialogue with neighbors. If the noise is coming from rental property, you can also speak with the landlord or apartment manager. If you don't feel safe or comfortable initiating these conversations, or if they haven't helped, you're welcome to call MVPD (non-emergency, 650-903-6395). It's best to call when the noise is happening. We'll send an officer to talk to the neighbors. If the problem reoccurs (even the same day or night), call us again.
In most situations, people will adjust their behavior in the interests of community harmony. When this is not the case, there are non-profit mediation groups with a good track record of resolving noise complaints and other neighborhood issues. See Project Sentinel Fair Housing on the Community Resources page.
We encourage apartment managers and property owners to put excessive-noise stipulations into leases or rental agreements. This allows the owner or manager to take civil action for noise complaints.
Noise issues related to commercial enterprises, such as heavy machinery on industrial property, are handled by the City Code Enforcement Unit.
Though there is a city ordinance for barking dogs, these situations are handled similarly to noise complaints. See Pets & Animals for more information.
According to Mountain View City Code, "No construction activity shall commence prior to 7 a.m. nor continue later than 6 p.m., Monday through Friday, nor shall any work be permitted on Saturday or Sunday or holidays unless prior written approval is granted by the building official." For more information, see: City Code, chapter 8, article 1, or contact City Code Enforcement, 650-526-7713.
Is there a Neighborhood Watch in my area?
Mountain View has more than 100 Neighborhood Watch groups. To find out if there's one in your area, contact: Jennifer Crist: 650/903-6186.
What does the police department do about graffiti?
Notify MVPD (650/903-6395), so we can take photos. Often graffiti arrestees are responsible for many cases. It's crucial that we have the photos for prosecution. In some cases, property owners can receive restitution.
City code requires that graffiti be removed within 10 days. The city is responsible for removing it from public property. However, on private property, the property owner is responsible for removing graffiti.