Holds may be placed via the Library Catalog or by calling (650) 903-6336, as long as your borrowing privileges are not restricted.
Customers with limited cards are unable to place holds. Holds are not available on the Friends of Library Collection, reference materials, magazines, and board books. A maximum of 15 current holds are allowed for each cardholder. There is no charge for placing holds. Items are held for 7 days, not including days that the Library is closed.
When a hold item is available for pickup, the customer is notified via e mail, phone, or mail. This item must be picked up by the date specified, or the reserve will be cancelled and a $1.00 per item charge is assessed. The Library card of the customer who placed the hold is required to check out the item. When using our self-checks both card number and PIN is required.
Customers can call the Library, (650) 903-6896 to cancel holds. To delay receiving the item, holds may be frozen and unfrozen by logging into My Library Record
If this message comes up, it is for one of these reasons:
If you no longer need material that you have placed on hold, you can cancel the request. When you select "View Your Library Record" under "Library Catalog," one of the menu choices is "Requests (holds) outstanding." Click on that link to display a list of your holds. Put a check mark in the box by the title that you want to cancel and then choose the cancel selected items button.