We are aware of a false error that gets reported when certain iPads connect to
the CMV Wi-Fi. Once you tap the OK button, the system will continue to
connect. Sometimes this process will get stuck and if so, simply try again and
reconnect to the CMV Wi-Fi. You should not see this error on the second
This issue has been reported to the manufacturer and
we are working closely with them to help resolve this issue. It only seems to
affect certain iPads and does not have a negative impact on your usage of the
system. It can safely be ignored.
The name of the network is "cmvwifi
" and is available in the
- City Hall, 500 Castro Street, Mountain View, CA
- City Library, 585 Franklin Street, Mountain View, CA
A wireless (Wi-Fi) enabled computer or other device such as a smartphone,
netbook or tablet. Most laptop, netbook and tablet computers today have built-in
Wi-Fi capability, as do many smartphones. If your computer is not Wi-Fi ready,
you can purchase a Wi-Fi network card or network adapter to add wireless
capability. This system is 802.11b/g/n compatible.
You will also need a
web browser such as Internet Explorer, Safari, Chrome, Firefox, etc. Mountain
View Free Wi-Fi works with most browsers in use today.
If you're familiar with using Wi-Fi networks, follow these instructions:
- Open your device's connection manager
- Connect to the network name "cmvwifi"
- When you're connected to the CMV Wi-Fi network, you will have to accept the
City's Terms of Usage by clicking on o tapping the "Accept Button"
You can then open your Internet browser and use as normal
device becomes inactive for a period of time, you will probably be disconnected
from CMV Wi-Fi. However, your system should automatically establish your
connection when the device is active again.
If your computer doesn't have Wi-Fi built-in, you can add it with an external
USB Wi-Fi network adapter or modem. You can buy an adapter from most electronics
retailers or online. For best performance, look for an 802.11 b/g/n compatible
version. Please refer to your computer or device user manual for more
If your computer or device has Wi-Fi capability you don't need an external Wi-Fi
modem. However, if your computer or device does not have built-in Wi-Fi
capabilities you can use a Wi-Fi modem to connect a desk computer to the
network. If you are having difficulty connecting to the network once your
computer or device is Wi-Fi enabled, it is likely you are not connecting
effectively to the CMV Wi-Fi access point. The CMV Wi-Fi network is not intended
to provide connectivity outside of the buildings and the public access areas
within a short range outside of these buildings and any incidental availability
of the network is not supported. Please refer to your computer or device user
manual for more information.
You can read and send email using standard Web-based e-mail services
Gmail and Yahoo! Mail. You can also use an email program or an email client such
as Outlook and Apple Mail. (See also "Can't send e-mail from CMV Wi-Fi" in these
Most devices automatically save your network connection information. If your
device or computer does not automatically save network connection information,
see your user manual for instructions
Although you can access secure websites with CMV Wi-Fi, these sites do not
protect the information sent from your device to the CMV Wi-Fi access point. It
is strongly recommended that you do not conduct personal business across this or
any other open Wi-Fi network.
The CMV Wi-Fi system is not designed nor intended to deliver Internet
connectivity away from the public buildings and areas listed in the earlier FAQ
"Where can I access the City of Mountain View Free Wireless Internet?
(CMVWiFi)" and the public access areas directly outside of
these buildings. Any other use is not supported by the CMV Wi-Fi system nor the
City of Mountain View Free Wi-Fi program. The City of Mountain View staff cannot
respond to requests or trouble tickets associated with indoor connectivity.
As the CMV Wi-Fi network has been designed to use the minimal radio footprint it
should not interfere with your personal or private wireless network. However, if
you suspect interference between your network and CMV Wi-Fi, you may want to
change the channel of your local router. Check with your router manual for
Mountain View Free Wi-Fi provides up to 3 Mbps download and 2 Mbps upload
connections. This is comparable to most high speed personal network connections.
However, like most wireless networks, too many users at once can slow the system
down. The City of Mountain View reserves the right to adjust this either faster
or slower based on usage statistics to ensure a consistent and reliable
connection for all users.
High-bandwidth services such as streaming audio and video, and interactive
gaming are not handled well across this system. Please use your home or business
DSL or cable Internet for activities that demand a lot of bandwidth. This is a
shared community resource and should remain available for everyone's use.
Refer to your user manual for Wi-Fi connection instructions.
Refer to your user manual for Wi-Fi connection instructions.
CMV Wi-Fi is optimized for usage within the buildings designated and the public
access areas directly around the outside of these buildings. It is broadcasting
at an appropriate power to achieve this coverage with a guaranteed coverage area
of 95% or higher but may also be available at much longer distances. Every
Wi-Fi system has limitations. Your connection may be limited by:
While the City of Mountain
View is not actively preventing your ability to connect outside of these
designated areas, connectivity is not guaranteed and cannot be supported by City
- Your distance from the nearest access point
- Obstacles such as trees or buildings
- Interference from other local networks
This can happen when there is more than one wireless network within range. Your device may be associating with another network because:
- The other network has a stronger signal
- Your device identifies the other network as a preferred wireless network
To curb e-mail spamming, CMV Wi-Fi blocks outgoing connections on port 25 - the
default e-mail or SMTP setting. If your e-mail client is configured to use port
25, you can receive, but not send, e-mail. To send e-mail via CMV Wi-Fi, your
e-mail program must use a method called Authenticated SMTP, which uses port 587.
For more information, check with your e-mail provider.
Refer to your user manual.
To make the CMV Wi-Fi service easily accessible to as many Wi-Fi enabled devices
as possible, CMV Wi-Fi is an open-access wireless network, and the signal is not
encrypted. It is strongly recommended that you do not conduct personal business
across this or any other open network.
When using CMV Wi-Fi, you should protect your computer or device with commonly
available security strategies such as firewalls, anti-virus/anti-malware
software and other applications designed for your computer or device. The City
of Mountain View does not offer these services as a part of its free Internet
program. Refer to your computer or device user manual.