The City has launched a new feature to enable citizens to quickly and easily email staff with questions, concerns and compliments 24-hours-a-day, 7-days-a-week on-line via the website. The City’s recently launched Ask Mountain View system provides a list of topic area designations, so that questions can be routed to the correct City department and staff member, helping to ensure a speedy reply during regular business hours. A new feature has been made available as of May 25, 2010. Now citizens can use their iPhones to point, click, and submit their feedback on issues, in real-time while out in the community. Requests and feedback will be routed directly into the Ask Mountain View system and users can check the updated status on their requests anytime, anywhere.
FREE Ask Mountain View iPhone App: Is now available for download via the the iPhone App Store or a web link on the City’s web page at www.mountainview.gov. (In the future, other smart phone platforms are anticipated to be offered). iPhone Users: Take a moment to download the MV App today! You can contribute first-hand experience and up to the minute information with supporting photographs or notes to illustrate the request.
City Launches "Ask Mountain View" - Android Mobile Application
In 2009, the City introduced the new on-line system, Ask Mountain View for customer requests that receives on average over 16,000 hits per year! In 2010, it launched a mobile app version for the iPhone as part of its ongoing efforts to enhance customer service and to help City staff meet the needs of the community more efficiently. In 2012, the City is now launching the app for Android. It is available for download directly on Google Play. Search "Ask Mountain View" or visit the app link directly at: https://play.google.com/store/apps/details?id=comcate128.android