Information Technology

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The Information Technology Department is responsible for deploying, utilizing, and leveraging information technology to enhance productivity and for improving the quality and timeliness of services delivered to the City's residents and businesses. The IT Department implements the City Council’s vision for Citywide technology, embraces best practices, serves as the catalyst for enhanced technology, and establishes technology standards throughout the organization. IT staff are committed to combining leading-edge business strategy and IT knowledge in the development of reliable hardware and software solutions.

Mission Statement

To support and implement the use of technology to enhance customer service, efficiency, and advance the mission of the organization.

Welcome

Roger Jensen On behalf of the Information and Technology Department, I’d like to welcome you to our website and thank you for visiting. The IT Department’s goal is to provide high quality, cost-effective services to both our community and City staff. We work closely with our users to identify and implement solutions that meet our City’s strategic goals and provide enhanced services to our community.

If you have any questions or suggestions for the City’s Information Technology Department, please contact me via email at roger.jensen@mountainview.gov.

Department Overview

The IT Department is responsible for planning, maintaining, and managing the City's computerized information systems and communications networks. Services include the following:

Network infrastructure management
Cyber security
VoIP phone system
Email administration
Project management
Desktop and help desk support
Off-the-shelf application support
Server maintenance and operations
GIS development and support
Vendor management
Website development and support

Additionally, the IT Department staff supports various legacy systems, and explores opportunities to deploy updated technology in a variety of areas such as budget transparency, citizen engagement, permit tracking, library, public safety and geographic information systems.

The CIO and members of the department staff are members of the Municipal Information Systems Association of California (MISAC), a professional technology organization that serves to enhance local government services and effectiveness.

About CIO

Chief Information Officer / IT Director Biography

Collaborative leader with over 30 years of experience in public and private sector IT operations leading enterprise technology, cyber security, and integrated business solutions. He is the City of Mountain View’s first CIO and IT Director.

Experience: CIO/IT Director (2014-present), Vice President, Technical Operations, AlphaDetail (2006-2014), Vice President, Engineering, ViewCentral, Inc. (2000-2006)

Education: Certified Government Chief Information Officer, Master of Business Administration, Santa Clara University, Bachelor Degree, University of Minnesota.

IT Operations

Enterprise Applications

Enterprise Applications Team implements, maintains, and supports specialized enterprise applications and systems that support our business operations within the City of Mountain View. Here are some of the key services we will provide for 2023-2024:

ePermitsMV – a new online permits platform that will become a one-stop-shop for anyone seeking building permits from the City of Mountain View.
City Website Redesign
Zoom Room Implementation
CCTV
New CMMS

Geographic Information Systems (GIS)

The GIS Team creates, maintains, and analyzes spatial data products to support decision-making by city representatives and sharing information with the public. Examples of key ongoing projects include:

Integrating pipe inspection CCTV recordings with city utility network data
Facilitating sending notifications to properties impacted by upcoming projects
Coordinating data collection to plan future maintenance of city resources
Supporting emergency management information sharing
Managing GIS-related technology infrastructure

Help Desk

IT helpdesk is a crucial resource for the City of Mountain View. The team provides technical assistance and guidance to the organization when they need it the most, providing a wide range of services to ensure that staff members can perform their work effectively and efficiently using a variety of hardware devices and software. Often the most visible team of the IT department, our helpdesk staff plays a vital role in ensuring the smooth functioning of the City’s technology-related assets.

Enterprise Systems Catalog

Questions, Concerns, Compliments?

The City of Mountain View uses a 24/7 online customer relationship system, Ask Mountain View, to provide a way to submit questions, concerns, and compliments directly to the City staff or department who can help you.